Failure reasons

A common cause of issues is controller damage due to power outages or voltage spikes.

Please unplug the stone mat from the power outlet when it is not in use. During storms, we strongly recommend using a surge protector. Also, do not place the controller on the heated surface of the mat, as this may lead to overheating or physical damage. Many professionals hang the controller on the wall to prevent it from falling from a bedside table.

If the cord is not long enough, use a high-quality, thick extension cable to secure the controller and prevent it from slipping when the mat is moved. Please note that falls, exposure to water, overheating, or physical impacts may damage the controller.

Never use a mat designed for 110V in a 220V country, and vice versa. While voltage converters may be used at your own risk (ideally rated 2–3 times higher than the product’s wattage), we do not recommend this. Many converters are unreliable, and even short exposure to incorrect voltage can damage both the mat and the controller. It is essential that both are compatible with your local voltage.

If the voltage matches but the plug type differs, you may use a high-quality socket adapter. Ideally, choose one with a fuse, voltage relay, or surge protection.

Loose connections may occur if the controller is pulled by the cord or if connectors wear over time, which can lead to functional errors. Please avoid disconnecting the controller from the mat more often than necessary. It is best to keep them connected and simply unplug from the power outlet when not in use.

Reconnect the controller only if it beeps or displays persistent errors. If issues continue, check that the connector is securely attached. You may remove the sticker on the rear side of the connector (if present) and tighten the screws with a screwdriver. For in-line connectors, ensure the pins are properly aligned and securely fastened.

Excessive pressure on the mat—such as walking, standing, or exercising—can damage internal components. Impacts, sharp objects, pets, children, water exposure, or placing the controller on the mat may also damage internal sensors.

The mat is designed for lying down with minimal movement. Repeated pressure on the same spot (for example, leaning an elbow directly over a sensor or switch) may weaken internal connections over time.

Do not heat the mat while it is bent or folded. Always use the mat on a firm surface such as a bed, massage table, or floor. For maximum lifespan, keep the mat as flat as possible.

Slight body curvature is normal and safe. However, very soft mattresses combined with high body weight may create excessive pressure and should be avoided.

Never cover the heated surface with insulating materials such as foam toppers, rubber mats, or thick blankets (over 2–3 cm). This may interfere with the overheating protection system. Always use the included covers and 3D air-mesh pad.

Ensure the entire heating surface is covered evenly. Partial coverage may disrupt temperature sensors and cause uneven heating or controller errors.

Infrared heat may induce perspiration. Sweat can be corrosive over time, so we strongly recommend using a waterproof cover. Avoid spilling liquids on the mat, and ensure it is completely dry before use if it becomes wet.

Avoid lying on the mat in regular clothing with hard objects (such as belts or keyrings), as these may damage the surface. Lightweight clothing, pajamas, or underwear are recommended.

Do not store the mat upright against a wall or fold it while still hot. Fold only along the original fold lines and avoid excessive pressure. For a longer lifespan, minimize folding and store the mat flat whenever possible, ideally inside a waterproof protector.

When changing bed linens, do not drag the mat flat across surfaces. This may strain internal connections. Avoid lifting the mat by the connector side. Instead, fold the mat first, then move it safely, and unfold it again in place.

Large mats may be too heavy to lift safely. If sliding the mat off the bed, do so slowly and carefully. Place soft items (such as pillows or carpets) on the floor to prevent damage if it slips.

Always keep the connector side facing upward during movement. When placing the mat back, handle it from the side opposite the connector. If possible, follow the folding method described above for safer handling.