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Troubleshooting

  • WARNINGS
  • I bought Rich Way mat 3 years ago and now it started to leak amethyst. How do you resolve this issue?
  • Controller shows error E2.What to do?
  • Legal Disclaimer
  • The pillow is too hard. What do I do?
  • There is no button to activate ions generation on the remote controller of my Ereada® mat, how to use this function?
  • I don't feel any pulsation or vibration when PEMF function is on, should I?
  • My Ereada Mat Controller is dead. How to repair it?
  • What is EMF elimination system and how it works?
  • My mat is not heating. What should I do?
  • Looks like my mat triggers some of GFI protected sockets. Is it normal?
  • I use my Single Size Brown Biomat and wake up several times each night with some kind of buzz feeling. I used 5-th level as the mat was only slightly warm. Is it correct?
  • The mat is not hot when I touch it on high heat, is something wrong?
  • My controller warms up when I heat up my Mini Gray mat. Is that OK?
  • I put the temperature to 70C on my mini mat and it switches to 25C almost immediately. What's wrong?
  • What to do if controller beeps?
  • I practiced Yoga on my mat and it stopped to warm, please, advice how to reload the controller.
  • Some indicators seem to come ON and OFF. Why aren’t they consistently ON when the mat is plugged in?
  • Do Ereada® mats get hot to the touch when they heat up?
  • The temperature fluctuates between 65 and 72 degrees C, is this normal?
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