My mat is not heating. What should I do?

The most common cause of this problem is a loose or poor connection.

The plug connecting the controller to the mat’s terminal socket must be inserted firmly. A simple way to troubleshoot is to first unplug the controller from the wall socket and then disconnect it from the mat.

Next, reconnect the controller to the mat securely and only after that plug the controller back into the power outlet.

Also make sure the wall outlet has electricity. You can test it by plugging in another device.

If reconnecting the controller to a working power outlet does not resolve the issue, the problem may be with the controller (which is more common) or with the mat’s internal heating system or temperature sensors.

These issues may sometimes occur due to improper use, such as standing or jumping on the mat, heating the mat while folded, or placing excessive pressure on it.

Power surges may also cause such faults. For better durability, it is recommended to connect the mat through a surge protector or voltage regulator.

If troubleshooting does not resolve the problem, please contact us for assistance.