I bought Rich Way mat 3 years ago and now it started to leak amethyst. How do you resolve this issue?

The issue of crystals leaking was mainly related to older Richway Biomat models that had PVC film windows showing the crystals.

Our mats use a unique transparent PU (polyurethane) window material instead of PVC. It is heat- and sweat-resistant and is designed not to deteriorate, even at high temperatures or with normal cleaning.

As far as we know, Richway now also uses heat-resistant PU film, adopting similar technology used by Hyundai Medical Co. and us.

Please note: if you place rubber pads, foam toppers, gel toppers, yoga mats, or any solid non-breathable objects on top of a heated stone mat, they may block heat, cause overheating, damage the mat, and even lead to burns. Always make sure the mat surface remains breathable and uncovered by non-permeable items.

Ereada® Brown and Gemstone mats have two transparent crystal-view lines. These windows are not stitched like many competitors’ products — they are ultrasonically bonded for better durability.

The tubes containing amethyst crystals are made from high-quality artificial suede — soft to the touch yet very durable. Both brown and gemstone fabrics are heat-resistant, stable, and comfortable against the skin.

Purple mats feature a heat-resistant mesh fabric top that holds the crystals securely. The mesh is durable under heat and moisture; however, it may be damaged by sharp objects such as keys, jewelry, or belt buckles, so please avoid placing them on the mat.

All Ereada® mat sets include waterproof yet breathable covers and protectors. The 3-D air-mesh cushioning layer increases comfort, while the TPU membrane helps protect the mat from sweat and spills, similar to membranes used in high-performance outdoor wear.

Ereada® protectors are permeable to far-infrared crystal rays, ions, and PEMF signals, while blocking sweat, liquids, and odors — helping keep the mat clean, protected, and safe.