What kind of warranty do you have?
If something happens with your mat or controller, we will provide you with a replacement as soon as possible. The mats are covered with our 1-year warranty, and even after expiration – you can ask us to fix it, and we will take care of any repairs at minimum cost.
We cover any issue with the mat for the warranty period unless this issue is caused by misuse. Defects are very rare, but we will take care of them for free if any issue happens. Unlike any of our competitors, we don’t charge restocking fees or shipping fees for warranty issues.
You can also buy an extended warranty for 5 years for home use only. It costs 50% of the retail price. Please, contact us if interested.